Useful Information

Natural Doctor Useful InformationUseful information about opening hours, payment, cancellation, health insurance, postage, disability access, gift vouchers and our mailing list.

Opening Hours

Monday to Friday                       8.30 am until 5.30 pm

These hours are for Reception only and treatments are available at other times, by appointment.

We have an ansaphone outside these working hours, so please leave a message or email the reception desk on [email protected]  Our receptionists will then contact you as soon as possible.


Payment for treatment should be made at the time of your appointment. We accept cash, cheques and all major credit cards (except American Express.)

Supplements and homeopathy should be paid for before despatch. Our receptionists will call you to obtain payment when we are ready to send out your products.

Cancellation process

Please let us know in good time if you are unable to make an appointment, as this will give us the opportunity to re-schedule it to a more convenient time. Please note that you will be charged in full for your appointment if it is cancelled with less than 24 hours notice.

Health insurance

Many of our therapists are covered by Private Health Insurance. Please check your own policy to verify what it covers prior to your appointment. We ask patients to pay the Centre for their treatment and then claim reimbursement from their own insurance companies.


Postage is by Royal Mail. We aim to process and despatch all orders as quickly as possible, usually within 24 hours.

Disability Access

The Centre is able to accommodate wheelchairs; however, we do not have a lift. Please ensure our receptionists are aware of your needs and we will book a treatment room downstairs.

Gift Vouchers

Gift Vouchers can be purchased from the Centre. These are redeemable against all therapies and products. Please ask reception for further details or email us on [email protected]

Mailing List

From time to time we contact our patients via email with current news and promotions. If you would like to be added to our mailing list please call us or email us on [email protected]


© 2018 The Naturopathic Centre Ltd. | Design: Greenfisher